Terms of Service

1. Acceptance of Terms

By accessing or using The Cog ("Service"), operated by Launchr Pty Ltd (ABN to be inserted) ("Launchr", "we", "us"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, do not use the Service. These Terms are governed by the laws of Queensland, Australia.

2. Description of Service

The Cog is a cloud-based trade business management platform designed for Australian small and medium businesses (SMBs) in the trades and services sectors. The Service includes job management, invoicing, client/contact management, team scheduling, and related features ("Features").

3. Accounts and Registration

To use the Service, you must create an account. You agree to:

• Provide accurate, current, and complete registration information.
• Maintain the security of your password and accept responsibility for all activity under your account.
• Notify us immediately of any unauthorised access to your account.
• Not share your login credentials with unauthorised persons.

You must be at least 18 years of age and have authority to bind the business entity you are registering.

4. Subscription and Payment

Access to the Service requires a paid subscription. All prices are in Australian Dollars (A$) and include GST where applicable.

• Subscriptions are billed monthly in advance.
• Payment is processed via Stripe. By providing payment details you authorise recurring charges.
• Subscriptions renew automatically unless cancelled before the renewal date.
• Refunds are issued at our discretion except where required by Australian Consumer Law.
• We reserve the right to change pricing with 30 days' notice to existing subscribers.

5. Acceptable Use

You agree not to:

• Use the Service for any unlawful purpose or in violation of any applicable Australian law.
• Attempt to gain unauthorised access to the Service or its underlying infrastructure.
• Transmit malware, viruses, or other harmful code.
• Scrape, reverse-engineer, or create derivative works from the Service without written permission.
• Use the Service to store or transmit content that is defamatory, obscene, or infringes intellectual property rights.
• Resell or sublicense access to the Service without our written consent.

6. Intellectual Property

All intellectual property rights in the Service, including software, design, trademarks, and content, are owned by or licensed to Launchr Pty Ltd. Your use of the Service does not grant you any ownership rights. You retain ownership of all data and content you input into the Service ("Your Data").

You grant Launchr a limited, non-exclusive licence to use Your Data solely to provide and improve the Service.

7. Data and Privacy

Your use of the Service is also governed by our Privacy Policy, which is incorporated into these Terms. We process personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.

8. Limitation of Liability

To the maximum extent permitted by Australian law, Launchr's total liability for any claim arising out of or relating to these Terms or the Service is limited to the amount you paid to us in the 3 months preceding the event giving rise to the claim.

We are not liable for indirect, incidental, special, consequential, or punitive damages, including loss of profits, data, or goodwill. Nothing in these Terms excludes liability for fraud, death, or personal injury caused by negligence, or any guarantee under the Australian Consumer Law that cannot be excluded.

9. Warranties and Disclaimers

The Service is provided "as is" and "as available" without warranties of any kind, express or implied, except as required by the Australian Consumer Law. We do not warrant that the Service will be uninterrupted, error-free, or free of harmful components.

10. Termination

You may cancel your subscription at any time via account settings. We may suspend or terminate your account immediately if you breach these Terms, fail to pay subscription fees, or if we are required to do so by law. Upon termination, you may export your data within 30 days before it is deleted in accordance with our data retention policy.

11. Governing Law and Disputes

These Terms are governed by the laws of Queensland, Australia. Disputes will be subject to the exclusive jurisdiction of the courts of Queensland. We encourage you to contact us first to resolve disputes informally before initiating formal proceedings.

12. Changes to These Terms

We may update these Terms from time to time. We will provide at least 14 days' notice of material changes via email or in-app notification. Continued use of the Service after the effective date constitutes acceptance of the revised Terms.

13. Contact

For questions about these Terms, contact: