Terms of Service

1. About Us

The Cog is operated by Launchr Pty Ltd (ABN 46 696 518 206), an Australian company. By using The Cog, you agree to these Terms of Service. If you do not agree, please do not use the service.

2. The Service

The Cog is a field service management platform designed for Australian trade businesses. It provides tools for job management, quoting, invoicing, client communications, and business reporting.

We reserve the right to modify, suspend, or discontinue the service at any time with reasonable notice. We will endeavour to provide at least 30 days notice for material changes.

3. Your Account

You are responsible for maintaining the security of your account credentials. You must notify us immediately at hello@launchr.bot if you suspect unauthorised access to your account.

You must be at least 18 years old and have an active Australian Business Number (ABN) to use The Cog. By registering, you confirm you have authority to bind your business to these terms.

4. Subscriptions & Billing

The Cog offers a free tier and paid subscription plans. Paid subscriptions are billed through the Apple App Store or Google Play Store and are subject to their respective terms.

All prices are in Australian Dollars (A$) and are inclusive of GST where applicable. Subscription fees are non-refundable except as required by Australian Consumer Law.

5. Your Data

You retain ownership of all data you input into The Cog. We do not sell your data to third parties. We use your data solely to provide and improve the service.

Upon account deletion, your data will be permanently removed from our systems within 30 days, except where retention is required by law.

6. Acceptable Use

You agree not to:

• Use the service for any unlawful purpose
• Attempt to gain unauthorised access to any part of the service
• Transmit any malicious code or interfere with the service's operation
• Use the service to store or transmit fraudulent financial records
• Resell or sublicense access to the service without our written consent

7. AI Features

The Cog includes AI-assisted features such as quote generation and job descriptions. AI-generated content is provided as a convenience only. You are responsible for reviewing and verifying all AI-generated content before use. AI output does not constitute professional legal, financial, or trade advice.

8. Limitation of Liability

To the maximum extent permitted by Australian law, Launchr Pty Ltd is not liable for any indirect, incidental, special, or consequential damages arising from your use of The Cog.

Our total liability to you for any claims arising under these terms is limited to the amount you paid us in the 12 months preceding the claim.

Nothing in these terms excludes, restricts, or modifies any rights you have under the Australian Consumer Law that cannot be excluded by contract.

9. Governing Law

These terms are governed by the laws of Queensland, Australia. Any disputes will be subject to the exclusive jurisdiction of the courts of Queensland.

10. Contact

For questions about these terms, contact us at hello@launchr.bot.