Privacy Policy

1. Who We Are

Launchr Pty Ltd (ABN 46 696 518 206) operates The Cog. We are committed to protecting your privacy in accordance with the Australian Privacy Act 1988 and the Australian Privacy Principles (APPs).

This policy explains what personal information we collect, how we use it, and your rights in relation to it.

2. Information We Collect

We collect the following types of information:

• Account information: Name, email address, phone number, ABN
• Business information: Business name, address, trade type, bank details
• Job data: Customer details, job descriptions, site addresses, photos
• Financial data: Invoice amounts, payment records (we do not store card numbers)
• Usage data: Pages visited, features used, device type, browser
• Communications: Messages sent through the client portal

3. How We Use Your Information

We use your information to:

• Provide and operate The Cog service
• Process payments and manage subscriptions
• Send transactional emails (invoices, quotes, job confirmations)
• Provide customer support
• Improve the service through anonymous analytics
• Comply with legal obligations

We will not use your information for direct marketing without your explicit consent.

4. Third-Party Services

We use the following third-party services that may process your data:

• Stripe: Payment processing (subject to Stripe's Privacy Policy)
• SendGrid: Transactional email delivery
• Cloudflare: DDoS protection, DNS, CDN
• Plausible Analytics: Privacy-first website analytics (no personal data stored)
• RevenueCat: Mobile subscription management

All third-party providers are required to handle your data in accordance with applicable privacy laws.

5. Data Storage & Security

Your data is stored on servers located in Australia (Sydney). We implement industry-standard security measures including:

• Encryption in transit (HTTPS/TLS)
• Encryption at rest
• Row-level security on the database
• Regular automated backups
• Access controls limiting who can view your data

6. Your Rights

Under the Australian Privacy Principles, you have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your data (subject to legal retention requirements)
• Lodge a complaint with the Office of the Australian Information Commissioner (OAIC)

To exercise these rights, contact us at hello@launchr.bot. We will respond within 30 days.

7. Data Retention

We retain your personal information for as long as your account is active or as required by law. Financial records are retained for 7 years in accordance with Australian taxation requirements. Upon account deletion, personal data is removed within 30 days except where legally required to retain.

8. Cookies & Analytics

The Cog uses essential cookies for authentication and session management. We use Plausible Analytics for website traffic analysis — this is a privacy-first tool that does not use cookies or collect personal data.

9. Data Breach Notification

In the event of a data breach that is likely to result in serious harm, we will notify affected individuals and the OAIC as required by the Notifiable Data Breaches scheme within 30 days of becoming aware of the breach.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes via email or in-app notification at least 30 days before they take effect. Continued use of The Cog after changes take effect constitutes acceptance of the updated policy.

11. Contact

For privacy enquiries or complaints, contact our Privacy Officer at hello@launchr.bot.

If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner at oaic.gov.au.