Privacy Policy

1. Introduction

Launchr Pty Ltd (ABN to be inserted) ("we", "us", or "our") operates The Cog, a trade business management platform ("Service"). This Privacy Policy explains how we collect, use, disclose, and protect your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

By accessing or using The Cog, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

We may collect the following categories of personal information:

• Account information: name, email address, phone number, password (stored as a hashed value).
• Business information: business name, ABN, address, industry, and branding assets.
• Operational data: job records, client/contact details, invoices, payments, schedules, and notes you create within the Service.
• Usage data: IP address, browser type, pages visited, timestamps, and diagnostic logs.
• Communications: support requests, feedback, and correspondence with us.

3. How We Use Your Information

We use your personal information to:

• Provide, maintain, and improve The Cog platform.
• Process transactions and manage your subscription.
• Send transactional notifications (invoices, job updates, alerts).
• Respond to support requests and troubleshoot issues.
• Comply with legal obligations under Australian law.
• Detect and prevent fraud or unauthorised access.

We do not sell your personal information to third parties.

4. Disclosure of Information

We may share your information with:

• Service providers: cloud hosting (e.g., AWS/Supabase), payment processors (Stripe), email delivery providers — solely to operate the Service.
• Legal authorities: where required by Australian law, court order, or regulatory requirement.
• Business transfers: in the event of a merger, acquisition, or sale of assets, subject to confidentiality obligations.

5. Data Storage and Security

Your data is stored on servers located in Australia or under equivalent privacy protections. We implement industry-standard security measures including encryption at rest and in transit, access controls, and regular security reviews. However, no method of electronic transmission is 100% secure, and we cannot guarantee absolute security.

6. Data Retention

We retain your data for as long as your account is active or as required to provide the Service. Upon account termination, we will delete or anonymise your personal data within 90 days, except where retention is required for legal or regulatory compliance (e.g., financial records under the Corporations Act 2001 (Cth)).

7. Your Rights

Under the Australian Privacy Principles, you have the right to:

• Access the personal information we hold about you.
• Request correction of inaccurate or out-of-date information.
• Complain about a breach of the APPs.
• Request deletion of your data (subject to legal retention requirements).

To exercise these rights, contact us at privacy@launchr.com.au. We will respond within 30 days.

8. Cookies and Tracking

The Cog uses cookies and similar technologies for session management and platform functionality. We do not use third-party advertising cookies. You can disable cookies in your browser settings, but this may affect platform functionality.

9. Third-Party Links

The Service may contain links to third-party websites. We are not responsible for the privacy practices of those sites. We encourage you to review their privacy policies before providing any personal information.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes via email or in-app notification. Continued use of the Service after changes become effective constitutes acceptance of the revised policy.

11. Contact Us

For privacy-related enquiries or complaints, contact:

If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC).